PRIVACY POLICY
SOFT PAY LLC
FinCEN Registration Number: 31000307011822
Effective Date: 09/15/2025
Last Updated: 09/15/2025
1. INTRODUCTION
SOFT PAY LLC ("Company," "we," "us," or "our") is a Money Services Business (MSB) registered with the Financial Crimes Enforcement Network (FinCEN) under registration number 31000307011822. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money services business services.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect personal information that you provide directly to us, including but not limited to:
Identity Information: Full name, date of birth, Social Security number, government-issued identification numbers
Contact Information: Physical address, mailing address, telephone numbers, email addresses
Financial Information: Bank account information, credit/debit card information, transaction history, source of funds
Employment Information: Occupation, employer name and address, income information
Verification Information: Documentation used to verify your identity and eligibility for our services
2.2 Transaction Information
We collect information related to your transactions, including:
Transaction amounts, dates, and frequencies
Beneficiary information for money transfers
Purpose of transactions
Geographic location of transactions
2.3 Automatically Collected Information
We may automatically collect certain information about your device and usage, including:
IP addresses and device identifiers
Browser type and operating system
Website usage patterns and preferences
Location data (with your consent)
2.4 Information from Third Parties
We may obtain information about you from third-party sources, including:
Identity verification services
Credit reporting agencies
Government databases and watchlists
Other financial institutions
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Service Provision
Process and complete your financial transactions
Verify your identity and eligibility for services
Maintain your account and provide customer service
Communicate with you about your transactions and account
3.2 Legal and Regulatory Compliance
Comply with federal and state laws and regulations
Meet Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements
File required reports with FinCEN and other regulatory agencies
Respond to legal process and government requests
Prevent fraud, money laundering, and other illegal activities
3.3 Business Operations
Improve and develop our services
Conduct risk management and internal audits
Analyze transaction patterns and customer behavior
Marketing and promotional activities (with your consent)
4. HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
4.1 Regulatory and Legal Requirements
With FinCEN, federal and state regulatory agencies
With law enforcement agencies as required by law
In response to court orders, subpoenas, or legal process
To prevent fraud or comply with anti-money laundering laws
4.2 Service Providers and Business Partners
With third-party service providers who assist in our operations
With correspondent banks and financial institutions
With identity verification and fraud prevention services
With payment processors and technology providers
4.3 Business Transactions
In connection with mergers, acquisitions, or sale of assets
To successors in interest in the event of business transfer
4.4 Other Disclosures
With your explicit consent
To protect our rights, property, or safety
To protect the rights, property, or safety of others
As otherwise permitted or required by law
5. DATA SECURITY
We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
Encryption of sensitive data in transit and at rest
Multi-factor authentication systems
Regular security assessments and audits
Employee training on data protection
Secure data centers and network infrastructure
Access controls and monitoring systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to:
Provide you with our services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Meet our business needs
Generally, we retain customer information for at least five (5) years after account closure or last transaction, as required by federal regulations. Some information may be retained longer as required by law or for legitimate business purposes.
7. YOUR PRIVACY RIGHTS
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
7.1 Access and Correction
Request access to your personal information
Request correction of inaccurate information
Request updates to your contact information
7.2 Data Portability and Deletion
Request a copy of your personal information in a portable format
Request deletion of your personal information (subject to legal and regulatory requirements)
7.3 Communication Preferences
Opt out of marketing communications
Choose your preferred method of communication
To exercise these rights, please contact us using the information provided in Section 11.
8. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, web beacons, and similar tracking technologies to:
Remember your preferences and settings
Analyze website usage and performance
Provide targeted content and advertisements
Enhance security and prevent fraud
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.
9. THIRD-PARTY LINKS AND SERVICES
Our website or services may contain links to third-party websites or services. This Privacy Policy does not apply to information collected by third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website
Sending you an email notification
Providing notice through our services
The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
11. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
SOFT PAY LLC
1001 S MAIN ST STE 600
KALISPELL 59901 – MONTANA (USA)
Phone: +1 917 352 84 27
Email: info@thesoftpay.com
Website: www.thesoftpay.com
Privacy Officer:
Sara Simon legal@thesoftpay.com
Customer Service Hours:
Mo-Fr 9am to 6pm EST
12. REGULATORY INFORMATION
SOFT PAY LLC is registered as a Money Services Business with the Financial Crimes Enforcement Network (FinCEN) under registration number 31000307011822. We are subject to federal and state regulations governing money services businesses, including but not limited to:
Bank Secrecy Act (BSA)
USA PATRIOT Act
Anti-Money Laundering (AML) regulations
State money transmitter licensing requirements
For questions about our regulatory compliance or to file a complaint, you may also contact:
FinCEN
Financial Crimes Enforcement Network
P.O. Box 39
Vienna, VA 22183
Website: www.fincen.gov
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). For information about your California privacy rights, please contact us using the information provided above.
14. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.